Terms and Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE AND USING OUR SERVICES. YOU AGREE TO THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE OR USE OUR SERVICES. Holtyme.com and Holtyme LLC. collectively referred to herein as HOLTYME, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this site and our services.
GRAPHIC DESIGN SERVICES
HOLTYME charges a rate of $75 per hour for graphic services and $150 per hour for logos. When you use graphic design services by HOLTYME you agree to these billable hours.
By ordering and using our graphic design services, you the customer, agree that all designs created and revised by HOLTYME are the sole intellectual property of HOLTYME LLC Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate HOLTYME LLC for releasing its intellectual property and/or transferring over copyright rights.
HOLTYME charges a minimum rate of $5 per item for text design services. This is applied when text is added on the printed product. We will send a proof of the text layout only. No mockups will be given. If you need a mockup, a $5 charge will be added.
No charge for freestyle text designs, however you the customer forfeit proofing and mockup services.
PRINT READY ARTWORK
If you have graphics you can upload your “ready to print” artwork to our site or email it to us. Art not ready to print meaning we need to remove backgrounds and convert into vector art will be considered graphic design and is billable.
By submitting the artwork to HOLTYME, you certify that you have the right to use the image(s) in your artwork files. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.
Art Resolution Requirements
All artwork, designs and images must be provided in a minimum of 300 DPI and CMYK color mode. HOLTYME is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. HOLTYME is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
Bleed and Margin Requirements
Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut. Please allow for a cutting tolerance of 0.250 inch. We recommend no borders due to shifting in the cutting process because they may appear uneven.
An digital proof will be available for your review after you have uploaded your files or after we have completed your design. We strongly urge customers to check the electronic proof of their artwork before approving the order. The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.
If you would like a mockup, your design on a digital mockup T-shirt, it will be $5 per mockup.
An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and overprint issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, HOLTYME will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is color critical.
The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer, are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
HOLTYME, holtyme.com or its subsidiaries collectively referred to herein as “HOLTYME”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Sizing, Misspelling, Poor resolution, Bleeds, Grammar, Damaged Fonts, Punctuation, Cut accuracy on fine details, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment
Changes to Orders
Due to how quickly orders move through our system we may not be able to change an order once it is placed. We will make every effort to accommodate requests for order changes, however, customers will be responsible for any work already completed. We may require a new order to be submitted for the changes if the original order is already completed. We will let you know what charges apply.
If a customer purchases any products or services at HOLTYME, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.
HOLTYME will accept deposits to start graphi work only.
HOLTYME requires full payment on rush orders.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.
Sales Tax Policy
HOLTYME does not charge tax on clothing items . When you bring your own clothing you will be taxed on graphic design and printing services. We charge tax for all printing and design services. If you are tax exempt, you need to send to us your tax exemption certificate at the time of order.
Job Cancellation & Printing Downgrade
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once HOLTYME starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
Limit of Liability
Customers must notify HOLTYME within 14 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to HOLTYME at the customer's expense within 14 days from the date of delivery or date or pick-up. If we accept the claim as valid, HOLTYME will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. HOLTYME assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through HOLTYME is a contract between the customer making the order and HOLTYME. The fact that you have made an order on behalf of a third party does not absolve you of liability to HOLTYME. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to HOLTYME.
Marketing Promotions and Discounts
Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days excluding all national and federal holidays.
All jobs with standard turnaround times submitted and approved before 10am CST on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 10am PST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. These days are not considered when calculating printing turnaround time.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify us. Cancellation of a job based on turnaround time is permitted ONLY if the Office Manager agrees to these terms in writing as a condition when the customer places the order.
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
A rush charge will apply to orders needed in less than two weeks. The will be quoted base on the quantity of shirts and how soon the due date is.
No refund on shipping charges will be allowed on any job once it has shipped.
HOLTYME ships jobs via USPS. Our responsibility is limited to preparing your printing order and delivering it to USPS for delivery.
Once a package is shipped, HOLTYME is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by USPS. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
HOLTYME is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, HOLTYME will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
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